Our Belgian Linen collection is 100% made in Europe, from plant to yarn to fabric. We have the Masters of Linen certification label with all of our Belgian linen products. As a natural fiber, flax linen contains minimal traces of allergens. If you have a sensitive skin, we highly recommend Belgian Linen Collection as they are also Oeko-Tex Certified.

There are a lot of Roman Shades out there. But not a Alva Roman Shade. So we made one. With an emphasis on quality & honest materials. Soft, cozy fabric in colors you actually want. Your perfect light. Your perfect view. That, of course, ships to your doorstep! Each of our pieces is individually handcrafted. This process results in natural variations from piece to piece, which are expected and contribute to the unique beauty of our window treatments.

Each Alva Roman Shade is custom made to order by our skilled craftspeople, specifically for your home. We work hard to deliver your window coverings as soon as possible, and have pieces ready for delivery in 12-15 business days from order unless otherwise noted. With increased demand as well as shipping delays due to COVID-19 and port congestion, our production and delivery processes occasionally are taking 14-18 business days. In some cases, there will be a delay from when your shipping label is created, and when UPS actually picks up the item from our warehouse.

If your merchandise has been damaged in shipment, or has any manufacturer defects, notify us within 14 calendar days after delivery to your home and we'll have the damaged merchandise either repaired or replaced at no cost to you. Our Quality team will evaluate next steps based on photos of the piece. If you do not notify us within this 14-day period, we won't be able to do so. All damaged shipments must be signed for as damaged.

We believe Custom Roman Shades should be accessible to everyone! That’s why we paid just as much attention to the final cost as we did to developing innovative manufacturing techniques and top-of-the-line fabrics while building the Alva Roman Shade. And it’s why we continue to work closely with our shipping and fabric mill partners to keep prices low. We really do pass those savings right on to you.

While shades of comparable quality can be found with other manufacturers, we are proud to offer our heritage quality pieces to the online customer in a way that has never been done before. That is what really sets Alva Roman Shades apart – we will always be offering the best possible value to our customers by eliminating all additional costs (showrooms, salesperson, catalogs, etc.) and shipping directly to our customers through our online model. Along with eliminating the costs you would incur through a local store or big box retailer, we offer additional value through complimentary shipping as well as the added comfort of our return policy.

We offer FREE SHIPPING on all products under 94" in width when shipped within the contiguous United States. For oversized products (94" or over in width), we'll contact you by phone and email to collect a shipping fee.

Each Alva Roman Shade is custom made to order by our skilled craftspeople, specifically for your home. We work hard to deliver your window coverings as soon as possible, and have pieces ready for delivery in 12-15 business days from order unless otherwise noted. With increased demand as well as shipping delays due to COVID-19 and port congestion, our production and delivery processes occasionally are taking 14-18 business days. In some cases, there will be a delay from when your shipping label is created, and when UPS actually picks up the item from our warehouse.

Most of our products are ground shipped directly to your home using UPS. Oversized products are shipped via freight carrier and can currently only be delivered curbside. These freight carriers may take a little longer to complete deliveries, but we promise it will be worth the wait. Customers may be responsible for any added charges regarding additional requests such as in-home delivery, remote area delivery, etc. Canadian customers may also be subject to brokerage fees, depending on the chosen delivery method.

Because our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business. Therefore, it is important that you are sure of your decisions before you finalize your purchase. We are happy to change or cancel orders as long as you contact us within 3 hours from the date and time the order was submitted to us. Address changes are not permitted once we have shipped your product.

We source our materials from the world's leading textile mills in Belgium, Barcelona, & throughout Asia. By partnering directly with these suppliers, we’re able to offer designer-level quality and unique Performance technologies previously unseen at our price point.

When editing our assortment, we seek out beauty, softness, and durability. You’ll find our fabrics offer a great feel and beautiful drape while standing up to your lifestyle. All our fabrics meet the industry’s highest marks for durability.

We believe it’s the Flexibility! Unlike traditional shades that only open from the bottom up, the Top-Down/Bottom-Up control option lets you customize the exact position of your shades to fit your ideal level of privacy, light control and comfort. Top-down is controlled by the left cord/bottom-up is controlled by the right cord. Please note, a valance will be included.

The Slim Headrail Requires less depth to mount shades flush with window frame. Perfect for French doors and windows with shallow frames. Slim Headrail has a depth of only ¾”, so if you are limited on space. Slim Headrail is not available with Continuous Loop Control, Cordless or Top Down/Bottom Up systems.

If you find that your measurements were slightly off don't fret! We will work with you to find the best solution. If your window treatment is too wide, we may be able to cut it down in width to the proper size for you at no charge (but that depends upon the product, fabric and width). If it cannot be cut down, or it’s a different issue, such as the product is too narrow, or the length is incorrect – we will allow you to purchase a new product in the correct dimensions at 50% off. (Offer valid for 30 days after order ship date and must be replacing the original window treatment purchased).

No. Because deductions were taken at the factory on your old custom blinds, you will not get the exact fit you need when you order new ones.

If your window measurements fall between eighths of an inch, round down to the nearest 1/8" for width and round up to the nearest 1/8" for height. For example: Width: 54-1/16" would round down to 54". Height: 54-1/16" would round up to 54-1/8".

How deep (or shallow) your window is determines whether you can install, or mount, your covering as an inside or outside mount. "Minimum flush-mount depth" is the depth needed to mount the product fully into the recess of the window. This means that the product will not protrude from the window opening, so it appears flush with your wall. The "minimum inside-mount depth" is the depth of flat mounting space needed to securely install the product inside the window. If your window does not meet the minimum inside-mount depth, the product cannot be installed as an inside mount. If your window meets the minimum inside-mount depth but not the minimum flush-mount depth, the product will not be flush with the window opening and wall.